Refund and cancellation policy
This policy explains how recurring VAYNTO subscriptions can be cancelled and when refund requests may qualify for review.
Contents
- 01Subscription billing and renewal
- 02Cancelling a subscription
- 03Initial purchase refund window
- 04Renewal refund requests
- 05Upgrades, downgrades, and proration
- 06Duplicate charges and service problems
- 07Normally non-refundable items
- 08How to request a refund
- 09Processing and timing
- 10Statutory rights and contact
01Subscription billing and renewal
Paid VAYNTO plans are billed monthly or yearly through Paddle, VAYNTO’s merchant of record. Subscriptions renew automatically until cancelled. The currency, taxes, amount due now, and renewal amount shown in Paddle Checkout or the customer portal are authoritative.
02Cancelling a subscription
You can cancel through the VAYNTO billing page and Paddle customer portal. Unless a different effective date is shown, cancellation is scheduled for the end of the current paid period. Access continues until that date and no further renewal is charged. Cancelling does not automatically refund the current period.
03Initial purchase refund window
You may request a refund within 14 calendar days of the first charge for a new paid VAYNTO subscription. Requests are reviewed for eligibility, fraud, abuse, and applicable legal requirements. An approved refund ends paid access or returns the account to the appropriate plan.
04Renewal refund requests
If an automatic renewal was unintended, contact support within 7 calendar days of the renewal. Renewal refunds are reviewed case by case, including whether the paid service was materially used after renewal. Outside this window, renewal charges are generally non-refundable except where required by law or where the charge was incorrect.
05Upgrades, downgrades, and proration
Plan changes may create an immediate charge, credit, or prorated amount as displayed by Paddle before confirmation. Downgrades may take effect at the next renewal. Displayed checkout and portal terms control the effective date and amount of a plan change.
06Duplicate charges and service problems
Contact support promptly if you believe a charge is duplicated, unauthorized, or materially incorrect. Verified billing errors will be corrected. Refund requests caused by a significant VAYNTO service failure will be reviewed using the incident, duration, and impact on the account.
07Normally non-refundable items
Except where required by law, we do not normally provide partial refunds for unused days, failure to cancel before renewal, periods substantially used, account suspension for a Terms violation, or dissatisfaction unrelated to a verified defect in the paid service.
08How to request a refund
Email the support address shown on this page from the account email and include the Paddle transaction or invoice reference, charge date, plan, and reason for the request. Never send card numbers, security codes, passwords, or identity documents by email unless an authorized provider explicitly requests them through a secure process.
09Processing and timing
Paddle processes approved refunds to the original payment method. Bank and card-network processing times vary. A request may appear as pending while Paddle completes any required review. Paddle’s buyer terms and mandatory consumer-protection rules also apply.
10Statutory rights and contact
This policy does not limit rights that cannot be waived under applicable law. For cancellation, billing, or refund questions, contact the support email shown on this page.
Questions about this document?
Contact us for clarification on any section of this document.